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All our orders are dispatched the same day for a next working day delivery, as long as the order is placed before our 2pm cut off time.
Although we do quote next working day delivery, please allow up to 2 days for the order to arrive, as on very rare occasions, there can be mishaps in transportation.
Once your order has been dispatched from our warehouse we will email you a Consignment Number for your delivery.
Although the rolls are not extremely large, when the item is delivered to your address the driver may require assistance in unloading your product.
The carrier insists that all deliveries are made to the front door only, as their drivers are not insured to enter your premises.
All deliveries require a signature, so please make sure that you check that the packaging is undamaged before signing.
If you sign for the item without checking the packaging you are stating that the goods have been delivered in an acceptable state. This means we cannot claim from the carrier on your behalf if the item is damaged.
If for any reason you cannot check the packaging, please sign the paperwork as UNCHECKED.
Any access or parking difficulties at your property need to be clearly stated in the 'comments' section in the checkout, or sent to us after the order has been processed. Information regarding this matter will be then handed to our courier. If no access at all is possible to your property the delivery will be made to the nearest possible location to your address, this will only be done if you are there and agree to this, a signature will also be required when this is complete.
All orders can be collected from our Basildon Depot, free of charge. For our contact and unit details please visit our contact page.
We do not accept payment online for orders which are to be collected from our warehouse but instead ask if the order be paid for in person, upon arrival.
Our website makes all of this extremely easy, we have created a 'Reserve' like system on our website so you can actually place your order with us, notifying us immediately, so we can get the order ready for collection.
To use this feature simply select your product and choose which width you require as if you were placing a normal order.
Enter in all details as usual
When at the Delivery Methods option, select 'Pickup From Store'
When at Payment Methods option, select 'Payment on Arrival', in the comment box please give us a rough time/day of arrival
Agree to terms and conditions and place order as normal
This will then reserve your stock at our warehouse, ready for your arrival. Payment can be made by Cash or Credit/Debit card. Upon payment you will recieve another invoice stating the payment has been completed.